Dealing with Spam

Exercise caution when reading your e-mails and communicating with your contacts. There are less sophisticated spam e-mail messages that are almost always automatically flagged and filtered. But there are also more sophisticated and targeted e-mail messages that include personal information to land more credibility to the e-mail message.

What should I be careful about?

How can I check who is the email sender?

When encountering any suspicious or unexpected e-mail messages, the first step should always be to verify sender. Make a habit to routinely do this for any vaguely suspicious or important messages.

Additionally, Gmail automatically highlights e-mails whose origins could not be verified. This means the message could possibly be from someone pretending to be the stated sender. Treat such e-mails with precaution and verify their authenticity. Optionally inform the sender that their e-mails appear with such warnings and they should ensure that their e-mail systems are secure.

What should I do when I receive spam?

If the e-mail message looks suspicious, do not reply to the message or click any links! If the e-mail message appears to be spam, immediately delete the message.

If you suspect that the message may be falsely flagged as spam and may be authentic, contact SSE Riga IT Department first.

If you have accidentally opened any links or files from a spam message, immediately contact SSE Riga IT Department.

What should I do if I accidentally opened a spam message / suspect my e-mail account is compromised?

Note: To avoid your e-mail account being compromised and used maliciously, make sure to set up 2-Step Verification (already mandatory for most of our staff and faculty).

More Information

Google: Verify sender information

Google: E-mail authentication warning message and what to do